مصر
السعودية
الإمارات
الكويت
قطر
الأردن
عمان
البحرين
المغرب
لبنان
العراق
اليمن
ليبيا
تونس
الجزائر
تحسين نتائج البحث
خدمة العملاء
خدمة العملاء
Where could you be tomorrow?
Tomorrow the world could be your office, You could be living in dynamic Dubai and traveling the world with colleagues from over 130 countries. Earning a competitive tax-free salary with shared furnished accommodation.And building a career with one of the fastest growing airlines in the world.
From our base in Dubai, Emirates flies to more than 125 destinations in Europe, the Middle East, Asia, Africa, Australia, New Zealand and the Americas with an ultra-modern, all-wide-body fleet including our flagship A380 superjumbos.
We are looking for exceptional people to join our award-winning team. You should share our unlimited curiosity, embrace of other cultures and passion for customer satisfaction.
Our recruitment team will be hosting an Open Day to meet potential applicants in person. Please bring with you an updated CV along with passport-size and full-length photos.
When: Sunday 7th July 2013, 9:00am sharp
Where: Concorde El Salam Hotel Cairo, Abdel Hamid Badawi St., Heliopolis, Cairo, Egypt
Job Details
| Date Posted: | 2013-06-17 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Entry Level |
مطلوب موظفين لعمل في مطعم جديد. يوجد أكتر من مكان
Job Details
| Date Posted: | 2013-06-11 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Catering/Food Services/Restaurants |
Preferred Candidate
| Career Level: | Entry Level |
A Multinational organization requires call center Advisor for an international account with high competitive package candidates must be Fluent in German with native accent. to obtain client request by answering telephone calls, answering questions, verifying and providing information and Maintains communication equipment by reporting problems, Maintains and improves quality results by adhering to standards and guidelines.
Job Details
| Date Posted: | 2013-06-09 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Entry Level |
preparing beverages and cocktails
Job Details
| Date Posted: | 2013-06-05 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Hospitality/Tourism/Travel |
Preferred Candidate
| Career Level: | Mid Career |
* Perform the on job training and on queue assistance of the agents.
* Developing daily on queue tests and analyzing results to decide upon the refreshment sessions needed.
* Observing and logging 8 calls /agent monthly as well as performing the coaching process accordingly (positive as well as negative coaching) and report the suggested corrective action to the Call Center Manager. 50% of the observed calls should be performed side by side
* Reporting daily/ monthly agent’s performance reports to the Call Center Manager, highlighting the agent’s performance variation, and coaching the agents accordingly and take the corrective action……
* Provide the real time monitoring of the Agents using the workforce application required (handling time, not ready, break time, etc…….) take immediate action to improve SLA, abundance and agent’s utilization.
* Meeting the new agent in 1st one to one meeting and brief them on the KPIs.
* Meeting the agents on One to One monthly meeting to brief the agents on his performance and decide upon the action plan.
* Maintaining Agents Skill Set Inventory database updated.
Job Details
| Date Posted: | 2013-06-04 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
| Joining Date: | 2013-06-15 |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree / higher diploma |
*Responding to customers inquiries according to the Call Center processes and KPI’s and by the suitable approach (telephone, fax, mail, ..) in the required time frame.
*Escalating Problems to the 2nd support level using the Call Center escalation logging tools and Processes.
*Full knowledge of client product and project processes related to client.
Job Details
| Date Posted: | 2013-06-04 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
| Joining Date: | 2013-06-15 |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree / higher diploma |
Implementing the project processes designed by the business consultant dept upon the customer needs as well as the operation processes to support the implementation. Managing the project after the implementation phase within the scope of work defined with the Customer and make sure that the processes are capable to meet the client requirements and targets
Meeting the Client on quarterly basis to review project results and discuss areas for improvement
Meeting with the customer bi-weekly (during the 1st month of the project launch meeting to be held weekly) and document the minutes of meeting
Generating project daily/monthly reports and communicate it to client with the required analysis and comments
Received the customer complaint form and follow up on the "on time respond" and the “on time resolve" in coordination with the Call Center Managers and the different departments.
Logging the customer problems if any and following a structured problem solving approach which is problem definition, analysis of data, implementation of solution and evaluating results.
Job Details
| Date Posted: | 2013-06-04 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Customer Service |
| Monthly Salary: | US $1,000 |
| Joining Date: | 2013-06-15 |
Preferred Candidate
| Career Level: | Management |
| Nationality: | Egypt |
| Degree: | Bachelor's degree / higher diploma |
Where could you be tomorrow?
Tomorrow the world could be your office, You could be living in dynamic Dubai and traveling the world with colleagues from over 130 countries. Earning a competitive tax-free salary with shared furnished accommodation.And building a career with one of the fastest growing airlines in the world.
From our base in Dubai, Emirates flies to more than 125 destinations in Europe, the Middle East, Asia, Africa, Australia, New Zealand and the Americas with an ultra-modern, all-wide-body fleet including our flagship A380 superjumbos.
We are looking for exceptional people to join our award-winning team. You should share our unlimited curiosity, embrace of other cultures and passion for customer satisfaction.
Our recruitment team will be hosting an Open Day to meet potential applicants in person. Please bring with you an updated CV along with passport-size and full-length photos.
When:Sunday 30th June 2013, 9:00am sharp
Where:Four Seasons Hotel Alexandria at San Stefano, 399, El Geish Road, Alexandria, Egypt..
Job Details
| Date Posted: | 2013-06-04 |
| Job Location: | Alexandria, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Airlines/Aviation |
Preferred Candidate
| Career Level: | Entry Level |
The Brand - Vicotria's Secret:
Victoria's Secret is the leading specialist retailer of lingerie and beauty products, dominating the market with modern, fashion-inspired collections, fragrances, cosmetics, celebrated supermodels and world-famous runway shows and creating products on the forefront of fashion and innovation.
The vision of the business is to create a brand with high emotional content that makes woman feel alluring, sophisticated and forever young - It is all about her! Victoria's Secret delivers a best-in-class, captivating branded customer experience that builds loyalty.
The Role:
As a Sales Associate you will work as an individual and as part of a team to provide customers with a complete service and an enjoyable shopping experience in order to maximise sales. You will also ensure that the brand is represented at the required standards, you have up-to-date product knowledge and that stock loss risks are minimised.
Job Details
| Date Posted: | 2013-06-04 |
| Job Location: | Egypt |
| Job Role: | Customer Service |
| Company Industry: | Retail/Wholesale |
Preferred Candidate
| Career Level: | Entry Level |
The Relationship Manager will ‘own’ assigned client relationships with Onboard and will be responsible for the day-to-day and long-term management of those relationships across time. He / she will ensure exceptional service and ongoing support, and will work to maximize revenue potential by proactively building, nurturing and expanding client relationships. The CRM will work in concert with other internal product and fulfillment teams during implementation and ongoing maintenance and delivery of our solutions. This is a collaborative, cross-functional role that requires solid communication skills, strong initiative, some administrative work and the ability to work well under pressure while managing multiple projects and timelines.
Desired Skills & Experience
•Be a champion of client needs within the organization; the primary client liaison
•Proactively communicate with “low touch” clients to ensure client is satisfied with product or service and is developing and utilizing product (especially critical in the first few months of the engagement)
•Perform periodic assessments of client implementations and use of products and services to ensure optimal use and value; make best practice recommendations when appropriate
•Build deep, trust-based relationships with key contacts at the client level; strive to build deeper and wider relationships within and across client organization
•Penetrate account at all levels; look to uncover new stakeholders
•Develop comprehensive understanding of client business - their market, needs, problems & objectives; recommending appropriate Onboard solutions and strategies to meet those objectives as much as possible
•Work closely with internal fulfillment teams to address client issues and needs
•Work closely with the Director of Client Services on overall strategic direction and the execution of that strategy for client portfolio
•Where possible identify, develop, pursue and close new revenue opportunities
Job Details
| Date Posted: | 2013-05-30 |
| Job Location: | Cairo, Egypt |
| Job Role: | Customer Service |
| Company Industry: | Advertising |
Preferred Candidate
| Career Level: | Mid Career |